In short
Use the care instructions for the actual product and finish. A generic “stone cleaner” or an online tip for a different material may be unsuitable.
Ask for a useful handover
Before the installation is signed off, request the product or stone name, finish, any treatments applied and approved cleaning guidance. Ask how to contact the supplier if the surface is marked or damaged.
Keep this information with the invoice and any warranty paperwork. It is especially helpful if the kitchen is used by guests, tenants or cleaners who may otherwise choose a product based only on the surface’s appearance.
Make the everyday routine straightforward
Ask what to use for ordinary cleaning, what to avoid and what to do with common spills. Confirm whether a particular finish requires a different routine from the polished sample you first saw.
Use the supplier’s recommendations for chopping boards, heat protection and small appliances. A worktop can be durable while still needing sensible protection against a particular type of use.
Keep material-specific advice separate
Silestone’s guidance includes protection from hot pans. Dekton has different heat guidance and discusses precautions for prolonged heat and thin surfaces. Do not combine the most favourable statements from different products into one promise about “stone”.
For natural granite or quartzite, ask the supplier to explain any treatment and whether sealing is needed. Follow advice for the specific stone rather than imposing a fixed annual routine on every surface.
If something goes wrong
Stop using an unapproved cleaning method if it changes the appearance. Photograph the affected area and contact the supplier with the product details and what happened. Ask before applying abrasives, acids, solvents, polishes or additional sealers.
A chip, crack or loose joint needs an assessment. Avoid attempts to cut, grind or repair the surface yourself. Ask the provider what repair is possible, what it may look like and whether the cause also needs addressing.
Use care as a buying decision
If the care guidance does not fit your routine, revisit the material comparison before ordering. Appearance matters, but so does being comfortable with everyday use.
- Which cleaner is approved?
- What heat protection is recommended?
- Does this stone need sealing, and how is that assessed?
- Who handles damage or a workmanship concern?
- Which documents should be retained for warranty purposes?
Further reading: product-specific guidance and supporting sources, checked 17 September 2026. Brand references are informational and do not imply an affiliation or confirmed supply arrangement.
Silestone care guidanceDekton care guidanceNatural Stone Institute consumer guidance