In short
Resolve ownership of each task. A clear answer to “who is doing this?” prevents gaps between the worktop order and the rest of the kitchen.
Settle the scope
Begin with a dated plan and a short list of the work included. Identify whether this is a new kitchen or a replacement, which appliances are staying and which vertical panels form part of the order.
Ask each contractor to confirm their responsibilities in writing. Do not assume that ordering a worktop includes plumbing, electrical work, gas work, cabinet modifications or decorating.
Your readiness checklist
Ticks stay on this page only and are not sent or saved. Use them during a planning conversation, and keep your agreed decisions in your own project notes.
Give access the same attention as appearance
Tell the provider about the route into the kitchen before delivery is arranged. Include upper-floor access, tight turns and any parking or unloading restrictions you already know about. Ask who needs to inspect the route and who will arrange any permissions or equipment.
For an occupied kitchen, discuss the expected period without usable surfaces or connected appliances. Plan around the actual programme agreed for your home.
Agree how changes will be handled
Ask when the design is considered final and whom to contact if a cabinet, sink or appliance changes. Keep a written record and ask for any cost or programme effect before approving the change.
The process guide explains where these decisions sit between the first estimate and installation.
Know what you need at the end
Arrange a handover that covers the finished work, care advice and the route for raising a concern. Keep the agreed specification, changes, invoices and warranty documents together.
If you are at the very beginning, start with a simple measuring sketch and your project brief. Unknown details can remain open until the appropriate provider advises you.